Help Desk Certificate

Demonstrate effective verbal and written communication skills necessary in information technology

Exemplify professional and ethical behaviors required to perform effectively as an information technology team member within an organization

Implement critical thinking skills to provide sound solutions for information technology issues

Plan to take responsibility for own lifelong learning including anticipation and adaptation to ever-changing business and technology environments

Demonstrate an integrated, comprehensive proficiency in the content area of information technology; interpolate this knowledge to the real world